Privacy Policy

Last Updated: 9th December 2025

WhatBinIsIt? is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Service, or interact with us. Please read this Privacy Policy carefully.

1. Information We Collect

We collect information in several ways, depending on how you interact with our Service.

a) Information You Provide to Us

When you use our search function to find bin collection dates, we may temporarily process the address or postcode you enter. We do not store personal identifying information associated with your search beyond what is necessary to provide the immediate service. We do not ask for or store sensitive personal details such as names, phone numbers, or email addresses directly through the search function.

b) Automatically Collected Information

We may automatically collect certain information about your device and your use of the Service, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on those pages
  • The time and date of your visit

This information is collected using technologies such as cookies and server logs.

c) Council Data Access

Our Service relies on accessing publicly available bin collection data from various UK local authorities. We do not collect personal data from councils; we collect publicly accessible schedule information.

2. How We Use Your Information

We use the information we collect to:

  • Operate, maintain, and improve our Service.
  • Provide you with the bin collection information you request.
  • Send you reminders if you opt-in (future feature).
  • Understand how our Service is used and to make it better.
  • Troubleshoot technical issues and enhance security.

3. Disclosure of Your Information

We do not sell your personal data. We may share non-personal, aggregated, or anonymised information that cannot be reasonably used to identify you. We may share your information with:

  • Third-party service providers who perform services on our behalf (e.g., website hosting, analytics providers like Google Analytics).
  • If required by law, or to protect our rights, property, or safety, or that of our users or others.

4. Data Security

We implement reasonable security measures to help protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to collect information about your browsing activities. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Third-Party Links

Our Service may contain links to other websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you use.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected] or [email protected]

All information on this website is intended for informational purposes only and you should always check with your council for accurate bin collection information.